Refund Policy

By placing an order, You confirm that you have read, understood and accepted these following policy rules.

 

Returns

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

Additional non-returnable items:

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Before proceeding order returning process you must email us @ support@peppychic.com  about the issue with photographs of the damaged item so we could offer you a better solution we offer our valuable customers

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@peppychic.com for more information.

Please be informed that you have to pay the return shipping fee.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items:
SALE items are final sale, no refunds are eligible.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@peppychic.com

 

Cancel order

You can only cancel your order within 6 hours from the purchasing time on the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

A full refund only applies to switch orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@peppychic.com

 

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